Conditions of Use
1. Can An Order Be Made Without Using The Website?
We
prefer our customers to order through our website. You can place orders
directly for the products you like. However, if you want to order in
other ways, or have questions about ordering, please contact our
customer service representatives by Email.
2. Can I Get Any Special Discount For My Order?
Yeah,You can contact our customer service representative,Depending on the amount of your order,they may offer you some special coupon.
We also offer limited time sale,please contact with our customer service representative for detailed information.
3. How Can I Check The Status Of My Order?
During
the process of purchase, you will receive several emails from us. There
will be an email confirming your order information,and we will also
email you the tracking number after we ship out your order.
You also can log in your account to check status of all of your orders.
You can also contact with our customer service representative to get help.
4. How often will our website update products?
Our
website update hottest products to our website every week,the customers
could find out the newest fashion information at first time as well as
buying the most fashionable products in this way.
Payment And Shipping
1. Can you ship goods to my PO box?
- Generally most of the couriers can not deliver to PO box.So please offer us an street address.
2. What is your payment methods?
There are two ways in which you can pay for your orders:
PayPal
Credit card (Visa Card/Master Card)
Paying with PayPal
With
PayPal, you can send payment quickly and securely online. Through
PayPal, you can pay with credit card, debit card, or bank account
balance. Once your order is submitted, you will be redirected to
PayPal's site where you could make the payment.
Paying with Credit card (Visa Card/Master Card)
you
can send payment quickly and securely online. You can pay with Visa
card, master card. Once your order is submitted, you will be redirected
to credit card's site where you could make the payment.
3. What is your shipping methods?
Due
to difference circumstances in different countries at different time,
we have to use our discretion in choosing our courier. We use EMS,USPS, DHL,
FedEx, TNT and UPS as the shipping method.When you place an order,we
will estimate shipping and delivery dates for you based on the
availability of your items.
Time of transit varies depending
on where you are located and where your package is coming from. For some
of a little outlying districts,the delivery time may be delayed a few
days.Thanks for your understanding!
4. Do I Have To Pay VAT / Sales Tax?
We do not add any additional charges or taxes.
5. How Long Will It Take To Deliver?
The Total delivery time is separated into two parts, the processing time and the shipping time.
The
processing time is the time from when your payment is received to when
we gather all the items and package them, which takes approximately 1 to
3 working days.
The shipping time is the time it takes for
the package to be delivered by the couriers to the final destination.
Standard shipping time takes approximately 4 to 7 working days.
After sale Question
1. How to cancel an order? Before payment and After payment?
(1) CANCELLATION BEFORE PAYMENT
If
you have not paid for your order yet, there is no need to contact us to
cancel it. We receive hundreds of 'test' orders each day which our
members are using to quote certain cart contents and save the invoice
for later references.
We ignore all orders until a matching
payment is received. So if you haven't paid, don't worry, we are not
processing your order.
You are under no obligation to follow
through and pay for an order just because you checked out your shopping
cart online. If you want to do test orders to save certain invoices for
later you are welcome to do this.
If your order is more than a
week old please note you may not be able to "reactivate" it by sending a
payment, because the prices of the items may have changed as well as
the shipping rates and currency conversions. You may need to repeat the
order with a new cart.
(2) WITHDRAWING AN ORDER AFTER PAYMENT
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
If
you are uncertain about something in your order and you wish to change
it, please contact us and put the order on hold while you decide. This
will stop the packaging process so you still time to make changes.
If the package has already been delivered we cannot cancel or change the order.
If
you want to cancel an order because you are ADDING further products,
but not canceling the previous items, simply contact us and we will
process it, usually for no extra fees.
If the order is in an
early processing stage you may be able to change and cancel it. You can
ask for a refund or keep your payment as a credit.
2. What is your Return Policy?
We will try our best to make sure the products shipped to our customers are in the best condition.
Before
returning goods, please contact us first to discuss the issues you are
having 90% of the time we are able to sort out the problem, without you
having to send anything back.
(1). Return and FULL Refund
--Products
with quality problems, if notified in 5 days (from the date products
were received) will be returned and FULL refunded.
--Customer will send the products back to us, when we receive the products, we will give a Full refund in 24hours.
(2). Replacement
--Products
with quality problems, if notified within 10 days (from the date
products were received) will be returned and replaced.
--Customer
will send the products back to us, when we receive the products, we
will replace it with new ones and ship them back in 24hours.
(3). We cannot give a refund such as:
I made a wrong order myself.
I dont like the products now.
